Return and Exchange Policy

By completing your purchase, you agree to the terms and conditions and the store"s return and exchange policy.

Customers have the right to request a return within 1 day from the date of receiving the order.
Customers have the right to request a return or exchange within 3 days from the date of receiving the order.
The product must be in its original condition, unused, unopened, and in the same original packaging.
The codes and serial numbers on the package must be intact and undamaged.

We welcome you to visit our branch for exchange or return requests.
If the payment was made via credit card or Mada, the amount will be refunded to the same account within 14 days from the return approval date.
If more than 14 days have passed since the payment date, the amount will be refunded as store credit for future purchases.
Payments made using loyalty points cannot be refunded in cash but will be credited back to the account for future purchases.
Customized products, such as personalized blends, cannot be returned or exchanged.
Shipping fees, cash-on-delivery charges, and gift wrapping fees are non-refundable.
For purchases made through installment services (Tabby or Tamara), refunds will be processed through the service providers.

Submit a request via email: [email protected] or contact us via our customer service number: +966 503817788
Include the order number or invoice along with a reason for the return or exchange.
Our team will contact the customer within 72 hours to arrange the return process.
The customer bears the shipping costs for return or exchange, which will be communicated in advance.

Customers are entitled to compensation within 15 days from the date of receiving the damaged product.
If a damaged product is received, the customer will be compensated with the same product after providing clear images of the damaged item. The replacement process will be completed within 15 days from the date of receiving the damaged product.
The customer must take clear photos of the product upon receipt, showing the packaging and the damage.
Contact customer service and send the images and details.
A replacement product will be sent to the customer at no additional shipping cost.

If your order has been shipped or a shipping label has been issued and you request order cancellation, the product amount will be refunded minus the shipping cost.
If you wish to return or exchange a product after receiving it, you will be responsible for both the return and new shipping fees (paid directly to the shipping company).
Pre-orders are excluded from this policy.
Orders are shipped within 5 business days from the order confirmation date.
International orders are non-returnable and non-exchangeable.

Thank you for choosing Caravana Luxury—Where Elegance Meets Heritage.